There is no such thing as “perfect security”. We have to balance between increased levels of security and the convenience to you in transacting with us.

1. We will ensure that:
   • We host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
   • The information you give to us that is stored on or passes through our systems is protected. Encryption is used to protect the personal information you give us.
   • The links from our systems to systems under the control of third parties (for example our payment gateway) are secure.
   • We perform regular backups of data to ensure it can be recovered in the case of a disaster.
   • We log all access to our system. If any unauthorised behaviour should occur, this will assist us in identifying and resolving the issue.
   • We take reasonable steps to secure your payment information and use a payment system that is sufficiently secure with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned.

Please note the following:

• The third parties whose systems we link to are responsible for the security of information while it is collected by, stored on, or passing through the systems under their control.
• We will use all reasonable endeavours to ensure that our website and your information is not compromised. However, we cannot guarantee that no harmful code will enter our website (for example viruses, bugs, trojan horses, spyware or adware). You should be aware of the risks associated with using websites (addressed below).
• If you experience a problem or loss that is caused by information you provided to us, your computer being compromised in some way or by something beyond our control, we cannot take responsibility for causing the problem. We will, however, do our best to help you if we can.

1. Recommended steps. You should:
   • Install and activate appropriate security software on your computer. This should include anti-virus, anti-spyware and anti-spam software.
   • Run regular scans of your computer for viruses.
   • Update your security software to ensure you are always running the current version.
2. Additional steps. Other steps you should take to help protect your computer include:
   • Check your Internet browser’s security settings for ways to make your browsing more secure.
   • Sign out after you have transacted electronically.

You should:

• Never share your password with anyone.
• Never send your password via email.
• Make your password as strong as possible.

1. Official URL. You must only log in to your account from a page that begins with https://www.bezalel.co.za/
2. No confirmation through links. We will never ask you to confirm your username and password or other sensitive information by clicking on any links in an email other than the email link we send you at registration to verify your email address. Be aware of “phishing” attacks where criminals attempt to obtain your sensitive information by sending you an email, masquerading as an email from us, asking you to access your account or verify information via links in the email, or diverting you to a fake Bezalel website. Please report any suspected phishing attacks to us immediately to prevent any harm to you or other users.

If you become aware of any violation of this policy, you must immediately notify us and provide us with assistance, as requested, to stop or remedy the breach. To report any violation of this policy, please contact us and ask for our abuse reporting process.

We reserve the right to take whatever action we may deem necessary at any time to preserve the security and reliable operation of our system. You undertake not to do (or permit anything to be done) that may compromise the system under our control.

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.

This policy refers to the products manufactured and supplied by us through our website located at www.bezalel.co.za

Please carefully read and follow all descriptions that accompany our goods. For example, descriptions of particular wines or vintages on our website. Please also read instructions on our website carefully. When supplied, please take note of correct storing conditions and procedures, as well as serving temperatures and suggesting ageability under ideal conditions.

Section 44 of the ECT Act may apply to your electronic transactions. If you qualify as a consumer under the Electronic Communications and Transactions Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the goods or service. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.

We warrant that all our non-consumable goods are new and of good quality, unless we clearly describe them as used or reconditioned or as having specific defects. All our wine and other consumable goods are new.

Statutory goods warranty for six months. We warrant all our new goods against any defects for six months of normal household or business use, from the time we supplied the goods. This is the statutory warranty in terms of the Consumer Protection Act of 2008 (the CPA).

We shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Please see our Privacy Policy for further information.

We take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

If you wish to validly return any goods in terms of the cooling-off period, you must return them in new condition with all packaging and materials. We will refund the purchase price of the goods (minus the direct costs of returning the goods) within 30 days of the date of cancellation if we are satisfied that you had the right to return them in terms of the cooling-off period. You may not return opened wine or other spoiled consumable goods unless they are defective.

Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials or workmanship below an acceptable standard. You must prove that goods are defective.

We will repair, replace, or refund the price of any defective goods that you return to us during the six month statutory warranty. Returns must follow our returns procedure below

We are trained to recognise any defects in our goods. We can usually tell if the goods have been misused, for example if they have been neglected, damaged, altered or not used as directed. We will give reasons if we refuse to accept that we supplied defective goods, but will only do this if we honestly believe that the goods have been misused.

Warranties on any of our goods will be invalid if any person who is not suitably qualified has opened, tampered with or altered the goods contrary to the instructions or removed any warranty labels. This also applies to goods found to be unsuitable. It may be fraud to damage goods deliberately to claim a refund.

Our customer that is also a consumer under the CPA may return goods within ten days of delivery if they could not examine them before delivery and then discovered that the goods are not what they ordered or expected, or are not suitable for a specific purpose that they communicated to us in writing.

A consumer must return unsuitable goods within ten days of delivery according to our returns and refunds procedure below.

We will refund the full price of any unsuitable goods in their original unopened packaging. We will not refund the price of any wine or other consumable goods that have been opened. For opened non-consumable goods, we may deduct or charge a reasonable amount for any use of the goods plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the goods.

We will refund the reasonable postal and insurance costs of returning defective or unsuitable goods. We may inspect the goods to confirm that they are defective before we do so. We will not issue compensation for items found not to be defective, but will still issue a refund for the items if they qualify for a refund under any of the above-mentioned warranties or policies.

You must use our returns and refunds procedure for returning defective or unsuitable goods, or else we may refuse to accept them. Our returns and refunds procedure is as follows: Returns & Refunds Procedure Diagram

If we do not accept that we supplied defective or unsuitable goods, and our customer services department has not been able to help, any customer may still take the matter up with a suitable ombud or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.

Due to the nature of some of our products being sensitive to storage and transportation conditions we can, unfortunately, not ship or courier our entire product range. Products available for Nation-wide delivery is made available from our Online Shop. Additional items may be available from our physical location.

We make use of The Courier Guy's One Rate National Delivery Service, which makes use of an extensive network of aircraft and road freight services to deliver your order almost anywhere in South Africa at a fixed rate. 

Orders are shipped using their ECO Service offering delivery in 3-5 business days under normal conditions.

We start processing your order once payment has been confirmed. The time this takes is dependant on your choice of payment method. 

As soon as payment has been confirmed, your order will be packaged and a collection order will be requested from the service provider. 

One the order has been collected and processed at the Upington Hub, delivery can take anything from 3 - 5 business days, depending on your selected delivery address. To ensure delivery to all areas, for remote locations, 3rd party service providers might be used to complete the delivery - this could extend your delivery date by 1 or 2 days.

Upon confirmation of payment, you will receive an invoice number and Order ID. Once your order is dispatched from our warehouse, you will receive a dispatch email with a Tracking Number informing you which courier it is with and the link for you to track your order.

It might take a few hours for your Tracking Number to become active on the Courier's System. If the tracking number is still not working after 24 hours of receiving the dispatch email, please contact us if you would like us to follow up on your behalve. 

There are 2 main payment methods available when checking out.  You can opt to pay using a Credit Card/Debit Card, eBucks, Instant EFT, Snapscan and more using the PayFast SA Online Payment service or select to pay via EFT manually.

Deliveries are charged at R150 per order. Free delivery promotions on orders exceeding a specified amount may or may not apply, depending on the items in your order. Free delivery is also available to all Wine Club Members on qualifying orders.

If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., so we can arrange for your order to be cancelled. You will be refunded in full.

If you have already received your order, please see our Returns Policy for more information.

All deliveries are made to the address provided under Residential Address. If an order has been despatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct delivery address.
We will re-deliver your order at a fee of R300.

If you have not yet received a dispatch email, please log in to your Customer Account and change your delivery address from your Account Dashboard. 

Our courier service is only available to make deliveries on weekdays from 08h00 to 18h00. If you are only available to receive delivery during the weekend, we can arrange your order to be delivered on a Saturday at an additional fee. Please contact sales before placing your order if you want to arrange delivery for a Saturday.