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We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact us and have your invoice ready. We will try our best to solve your problem.
South Africa's Protection of Personal Information Act (POPIA) will be enacted on the 1st of July 2021 and in an effort to get ready as soon as possible we have implemented the European GDPR framework until such time as the POPIA requirements are finalised.
Website User :
Forthwith defined as you or your within these terms and policies
These are the general terms of the relationship between you (website visitor) and us (website owner). The terms cover all use of this website. You agree to these terms by visiting and using this website. If you do not agree with them, you are not allowed to make use of these services.
We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (“personal information”). Personal information:
We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the website. If you continue to use the website following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.
We will obtain your consent to collect personal information:
Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
There is no such thing as “perfect security”. We have to balance between increased levels of security and the convenience to you in transacting with us.
Please note the following:
You should:
If you become aware of any violation of this policy, you must immediately notify us and provide us with assistance, as requested, to stop or remedy the breach. To report any violation of this policy, please contact us and ask for our abuse reporting process.
We reserve the right to take whatever action we may deem necessary at any time to preserve the security and reliable operation of our system. You undertake not to do (or permit anything to be done) that may compromise the system under our control.
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
This policy refers to the products manufactured and supplied by us through our website located at www.bezalel.co.za
Please carefully read and follow all descriptions that accompany our goods. For example, descriptions of particular wines or vintages on our website. Please also read instructions on our website carefully. When supplied, please take note of correct storing conditions and procedures, as well as serving temperatures and suggesting ageability under ideal conditions.
Section 44 of the ECT Act may apply to your electronic transactions. If you qualify as a consumer under the Electronic Communications and Transactions Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the goods or service. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.
We warrant that all our non-consumable goods are new and of good quality, unless we clearly describe them as used or reconditioned or as having specific defects. All our wine and other consumable goods are new.
Statutory goods warranty for six months. We warrant all our new goods against any defects for six months of normal household or business use, from the time we supplied the goods. This is the statutory warranty in terms of the Consumer Protection Act of 2008 (the CPA).
We shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Please see our Privacy Policy for further information.
We take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
If you wish to validly return any goods in terms of the cooling-off period, you must return them in new condition with all packaging and materials. We will refund the purchase price of the goods (minus the direct costs of returning the goods) within 30 days of the date of cancellation if we are satisfied that you had the right to return them in terms of the cooling-off period. You may not return opened wine or other spoiled consumable goods unless they are defective.
Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials or workmanship below an acceptable standard. You must prove that goods are defective.
We will repair, replace, or refund the price of any defective goods that you return to us during the six month statutory warranty. Returns must follow our returns procedure below
We are trained to recognise any defects in our goods. We can usually tell if the goods have been misused, for example if they have been neglected, damaged, altered or not used as directed. We will give reasons if we refuse to accept that we supplied defective goods, but will only do this if we honestly believe that the goods have been misused.
Warranties on any of our goods will be invalid if any person who is not suitably qualified has opened, tampered with or altered the goods contrary to the instructions or removed any warranty labels. This also applies to goods found to be unsuitable. It may be fraud to damage goods deliberately to claim a refund.
Our customer that is also a consumer under the CPA may return goods within ten days of delivery if they could not examine them before delivery and then discovered that the goods are not what they ordered or expected, or are not suitable for a specific purpose that they communicated to us in writing.
A consumer must return unsuitable goods within ten days of delivery according to our returns and refunds procedure below.
We will refund the full price of any unsuitable goods in their original unopened packaging. We will not refund the price of any wine or other consumable goods that have been opened. For opened non-consumable goods, we may deduct or charge a reasonable amount for any use of the goods plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the goods.
We will refund the reasonable postal and insurance costs of returning defective or unsuitable goods. We may inspect the goods to confirm that they are defective before we do so. We will not issue compensation for items found not to be defective, but will still issue a refund for the items if they qualify for a refund under any of the above-mentioned warranties or policies.
You must use our returns and refunds procedure for returning defective or unsuitable goods, or else we may refuse to accept them. Our returns and refunds procedure is as follows: Returns & Refunds Procedure Diagram
If we do not accept that we supplied defective or unsuitable goods, and our customer services department has not been able to help, any customer may still take the matter up with a suitable ombud or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.
Due to the nature of some of our products being sensitive to storage and transportation conditions we can, unfortunately, not ship or courier our entire product range. Products available for Nation-wide delivery is made available from our Online Shop. Additional items may be available from our physical location.
We make use of The Courier Guy's One Rate National Delivery Service, which makes use of an extensive network of aircraft and road freight services to deliver your order almost anywhere in South Africa at a fixed rate.
Orders are shipped using their ECO Service offering delivery in 3-5 business days under normal conditions.
We start processing your order once payment has been confirmed. The time this takes is dependant on your choice of payment method.
As soon as payment has been confirmed, your order will be packaged and a collection order will be requested from the service provider.
One the order has been collected and processed at the Upington Hub, delivery can take anything from 3 - 5 business days, depending on your selected delivery address. To ensure delivery to all areas, for remote locations, 3rd party service providers might be used to complete the delivery - this could extend your delivery date by 1 or 2 days.
Upon confirmation of payment, you will receive an invoice number and Order ID. Once your order is dispatched from our warehouse, you will receive a dispatch email with a Tracking Number informing you which courier it is with and the link for you to track your order.
It might take a few hours for your Tracking Number to become active on the Courier's System. If the tracking number is still not working after 24 hours of receiving the dispatch email, please contact us if you would like us to follow up on your behalve.
There are 2 main payment methods available when checking out. You can opt to pay using a Credit Card/Debit Card, eBucks, Instant EFT, Snapscan and more using the PayFast SA Online Payment service or select to pay via EFT manually.
Deliveries are charged at R150 per order. Free delivery promotions on orders exceeding a specified amount may or may not apply, depending on the items in your order. Free delivery is also available to all Wine Club Members on qualifying orders.
If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., so we can arrange for your order to be cancelled. You will be refunded in full.
If you have already received your order, please see our Returns Policy for more information.
All deliveries are made to the address provided under Residential Address. If an order has been despatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct delivery address.
We will re-deliver your order at a fee of R300.
If you have not yet received a dispatch email, please log in to your Customer Account and change your delivery address from your Account Dashboard.
Our courier service is only available to make deliveries on weekdays from 08h00 to 18h00. If you are only available to receive delivery during the weekend, we can arrange your order to be delivered on a Saturday at an additional fee. Please contact sales before placing your order if you want to arrange delivery for a Saturday.