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Our Terms & Conditions

Customer queries and complaints

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact us and have your invoice ready. We will try our best to solve your problem. 

GDPR (POPIA) Privacy Requests

South Africa's Protection of Personal Information Act (POPIA) will be enacted on the 1st of July 2021 and in an effort to get ready as soon as possible we have implemented the European GDPR framework until such time as the POPIA requirements are finalised. 

Introduction

The terms and policies provided here defines the relationship between you (website user) and us (website owners). These terms and policies cover all use of this website and orders placed through our online store located at www.bezalel.co.za
Represented By
Bezalel Estate (Pty) Ltd.
2016/294152/07
Website Owner :
Forthwith defined as we, us or our within these terms and policies

Website User :
Forthwith defined as you or your within these terms and policies

Company Contact Details
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Conflict of Terms
If the meaning of any general terms conflicts with any other relevant specific terms, the specific terms will apply. Specific terms apply to a specific section of the website or have been specifically agreed between you and us.

Terms of Use

01

Purpose of these terms

These are the general terms of the relationship between you (website visitor) and us (website owner). The terms cover all use of this website. You agree to these terms by visiting and using this website. If you do not agree with them, you are not allowed to make use of these services.

02

Use of this website

  1. Licence. We grant you a limited licence to use this website on these terms. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.
  2. Breach. If you breach any of the terms or infringe any other person’s rights (including copyright), we may cancel your licence, block you from using the website, claim specific performance or damages against you and take any other steps the law allows, without affecting our rights.
  3. Framing. You may not frame this website or any of its pages.
  4. Linking. You may only link to the home page of this website. Unless you have our permission, you may not deep link (link to any other page) or link in any way that could suggest that we endorse or support you, or that you have any rights in our website or intellectual property.
  5. Virtual agents. You may not use any technology (including spiders, crawlers, bots and similar virtual agents) to search or gain any information from this website.
03

Your capacity

  1. Capacity and agreement. You promise that you are entitled to visit this website and agree to the terms because you:
    • are at least 18 (or regarded as legally adult), and have the legal right and capacity to do so; or
    •  
    • are not 18 yet, but have permission from your parent (or legal guardian) to do so.
  2. Accurate information. You promise that you will only give accurate information to us and this website.
04

Intellectual property

  1. Ownership. Except as provided to the contrary in the agreement, all right, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to or of this website are our sole property or will vest in us or a third party licensor. All moral rights are reserved.
  2. Trade marks. Our logo and sub-logos, marks, and trade names are our trade marks and no person may use them without permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.
  3. Restrictions. Except as expressly permitted under the agreement, the website may not be:
    • modified or used to make derivative works;
    •  
    • rented, leased, loaned, sold or assigned;
    •  
    • reverse engineered or copied; or
    •  
    • reproduced or distributed.
05

Limits to our liability

  1. You use this website at your own risk. We provide the website “as is”. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defects, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.
  2. You indemnify us. You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to your use of this website.
  3. Faults. We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the website.
  4. Direct damages limited. If the previous clause does not apply for any reason, our maximum liability to you for all claims for direct damages is R100. This limit applies whether a claim is based on contract, delict (tort) or any other legal cause of action.
  5. No liability for indirect damages. We will never be responsible for any indirect or consequential damages or losses, even if we should have foreseen them. These may include any loss of profit, loss of goodwill, loss of use or damages related to lost or damaged data.
  6. Other websites. We are not responsible for anyone else’s website.
06

General Terms

  1. Entire agreement. The terms are the entire agreement between the parties on the subject.
  2. Changes to website. We may change or stop publishing this website without notice and will not be responsible for any consequences.
  3. Changes to terms. We may change the terms by placing a notice on this website. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.
  4. Facts about website. If an administrator of this website signs a letter confirming any fact related to the website, that letter is conclusive proof of its contents. These may include the version of the terms that apply to any dispute, or what content or functions the website had at a particular time or date.
  5. Waiver. We do not ever waive (give up) our rights, even if we allow you any favour or extension of time, or we delay enforcing our rights against you.
  6. Severability. Any term that is invalid, illegal or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.
  7. Law and jurisdiction. South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.
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01

Purpose of this policy

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (“personal information”). Personal information:

  1. includes
    • certain information collected on registration (see below); and
    •  
    • optional information that you provide to us voluntarily (see below).
  2. excludes
    • information that has been made anonymous so that it does not identify a specific person;
    •  
    • permanently de-identified information that does not relate or cannot be traced back to you specifically; and
    •  
    • non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.
02

Acceptance of terms

  1. Acceptance required. You must accept all the terms of this policy when you use our website or order any of our goods or services. If you do not agree with anything in this policy, then you may not use our website or order any of our goods or order, register for, or use any of our services.
  2. Legal capacity. You may not access our website or order our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
  3. Deemed acceptance. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.
03

Changes

We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the website. If you continue to use the website following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

04

Collection

  1. On registration. Once you register on our website, you will no longer be anonymous to us as you will provide us with personal information.
  2. Collection on order or service request. When you order the goods or request the services from us, you will be asked to provide us with additional information on a voluntary basis (“services information”).
  3. Optional details. You may also provide additional information to us on a voluntary basis (“optional information”). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or request certain additional services, or otherwise use the optional features and functionality of the website.
  4. Cookies. We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including:
    • granting you access to age restricted content;
    •  
    • tailoring our website's functionality to you personally by letting us remember your preferences;
    •  
    • improving how our website performs;
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    • allowing third parties to provide services to our website; and
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    • helping us deliver targeted advertising where appropriate in compliance with applicable laws.
    Your internet browser generally accepts cookies automatically, but you can generally change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. 
  5. Collection from browser. We automatically receive and record internet usage information on our server logs from your browser, such as your Internet Protocol address (“IP address”), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (“usage information”). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.
  6. Third party cookies. Please note that some of our business partners (e.g. advertisers) use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any such cookie or widget is governed by the privacy policy of the company that created it, and not by us.
  7. Web beacons. Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
  8. Recording calls. We will monitor and record telephone calls that you make to our call centre, unless you specifically request us not to.
  9. Purpose for collection. We may use any goods information, service information, and optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. We may use your usage information for the purposes described above and to:
    • remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
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    • monitor website usage metrics such as total number of visitors and pages accessed; and
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    • track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
05

Consent to collection

We will obtain your consent to collect personal information:

  • in accordance with applicable law; and
  •  
  • when you provide us with any registration information or optional information.
06

Usage

  1. Messages and updates. We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
  2. Targeted content.While you are logged into the website, we may display targeted adverts and other relevant information based on the personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.
07

Disclosure

  1. Sharing. We may share your personal information with:
    • other divisions or companies within the group of companies to which we belong so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
    •  
    • an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
    •  
    • our goods suppliers or service providers under contract who help supply certain goods or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods suppliers or service providers only use your information in connection with the goods they supply or services they perform for us and not for their own benefit);
    •  
    • credit bureaus to report account information, as permitted by law and
    •  
    • banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria).
  2. Regulators.If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.
  3. Law enforcement.We may disclose personal information if required:
    • by a subpoena or court order;
    •  
    • to comply with any law;
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    • to protect the safety of any individual or the general public; and
    •  
    • to prevent violation of our customer relationship terms.
  4. No selling. We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.
  5. Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
  6. Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.
  7. Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
08

Security of personal information

Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

09

Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

10

Retention of personal information

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

  • retention of the record is required or authorised by law; or
  •  
  • you have consented to the retention of the record.

During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

11

Updating or removing

You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.

12

Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.

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Security Policy

01

Introduction

There is no such thing as “perfect security”. We have to balance between increased levels of security and the convenience to you in transacting with us.

02

Our security responsibilities

  1. We will ensure that:
    • We host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
    • The information you give to us that is stored on or passes through our systems is protected. Encryption is used to protect the personal information you give us.
    • The links from our systems to systems under the control of third parties (for example our payment gateway) are secure.
    • We perform regular backups of data to ensure it can be recovered in the case of a disaster.
    • We log all access to our system. If any unauthorised behaviour should occur, this will assist us in identifying and resolving the issue.
    • We take reasonable steps to secure your payment information and use a payment system that is sufficiently secure with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned.
03

Our security disclaimers

Please note the following:

  • The third parties whose systems we link to are responsible for the security of information while it is collected by, stored on, or passing through the systems under their control.
  • We will use all reasonable endeavours to ensure that our website and your information is not compromised. However, we cannot guarantee that no harmful code will enter our website (for example viruses, bugs, trojan horses, spyware or adware). You should be aware of the risks associated with using websites (addressed below).
  • If you experience a problem or loss that is caused by information you provided to us, your computer being compromised in some way or by something beyond our control, we cannot take responsibility for causing the problem. We will, however, do our best to help you if we can.
04

Your security responsibilities

  1. Recommended steps. You should:
    • Install and activate appropriate security software on your computer. This should include anti-virus, anti-spyware and anti-spam software.
    • Run regular scans of your computer for viruses.
    • Update your security software to ensure you are always running the current version.
  2. Additional steps. Other steps you should take to help protect your computer include:
    • Check your Internet browser’s security settings for ways to make your browsing more secure.
    • Sign out after you have transacted electronically.
05

Protecting your password

You should:

  • Never share your password with anyone.
  • Never send your password via email.
  • Make your password as strong as possible.
06

Phishing

  1. Official URL. You must only log in to your account from a page that begins with https://www.bezalel.co.za/
  2. No confirmation through links. We will never ask you to confirm your username and password or other sensitive information by clicking on any links in an email other than the email link we send you at registration to verify your email address. Be aware of “phishing” attacks where criminals attempt to obtain your sensitive information by sending you an email, masquerading as an email from us, asking you to access your account or verify information via links in the email, or diverting you to a fake Bezalel website. Please report any suspected phishing attacks to us immediately to prevent any harm to you or other users.
07

Reporting of breaches of this policy

If you become aware of any violation of this policy, you must immediately notify us and provide us with assistance, as requested, to stop or remedy the breach. To report any violation of this policy, please contact us and ask for our abuse reporting process.

08

Our right to take action

We reserve the right to take whatever action we may deem necessary at any time to preserve the security and reliable operation of our system. You undertake not to do (or permit anything to be done) that may compromise the system under our control.

12

Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.

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Returns & Refunds

01

Items covered

This policy refers to the products manufactured and supplied by us through our website located at www.bezalel.co.za

02

Read descriptions

Please carefully read and follow all descriptions that accompany our goods. For example, descriptions of particular wines or vintages on our website. Please also read instructions on our website carefully. When supplied, please take note of correct storing conditions and procedures, as well as serving temperatures and suggesting ageability under ideal conditions.

03

Cooling-off period

Section 44 of the ECT Act may apply to your electronic transactions. If you qualify as a consumer under the Electronic Communications and Transactions Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the goods or service. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.

04

Our goods warranty

We warrant that all our non-consumable goods are new and of good quality, unless we clearly describe them as used or reconditioned or as having specific defects. All our wine and other consumable goods are new.

Statutory goods warranty for six months. We warrant all our new goods against any defects for six months of normal household or business use, from the time we supplied the goods. This is the statutory warranty in terms of the Consumer Protection Act of 2008 (the CPA).

05

Customer Privacy

We shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Please see our Privacy Policy for further information.

06

Our Responsibility

We take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

07

Return of goods in terms of cooling-off period

If you wish to validly return any goods in terms of the cooling-off period, you must return them in new condition with all packaging and materials. We will refund the purchase price of the goods (minus the direct costs of returning the goods) within 30 days of the date of cancellation if we are satisfied that you had the right to return them in terms of the cooling-off period. You may not return opened wine or other spoiled consumable goods unless they are defective.

08

Defective goods defined

Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials or workmanship below an acceptable standard. You must prove that goods are defective.

12

Statutory compensation

We will repair, replace, or refund the price of any defective goods that you return to us during the six month statutory warranty. Returns must follow our returns procedure below

Our duties

We are trained to recognise any defects in our goods. We can usually tell if the goods have been misused, for example if they have been neglected, damaged, altered or not used as directed. We will give reasons if we refuse to accept that we supplied defective goods, but will only do this if we honestly believe that the goods have been misused.

12

Invalidation of warranties

Warranties on any of our goods will be invalid if any person who is not suitably qualified has opened, tampered with or altered the goods contrary to the instructions or removed any warranty labels. This also applies to goods found to be unsuitable. It may be fraud to damage goods deliberately to claim a refund.

Statutory right to return unsuitable goods

Our customer that is also a consumer under the CPA may return goods within ten days of delivery if they could not examine them before delivery and then discovered that the goods are not what they ordered or expected, or are not suitable for a specific purpose that they communicated to us in writing.

14

Returns of unsuitable goods

A consumer must return unsuitable goods within ten days of delivery according to our returns and refunds procedure below.

Refund of price of unsuitable goods

We will refund the full price of any unsuitable goods in their original unopened packaging. We will not refund the price of any wine or other consumable goods that have been opened. For opened non-consumable goods, we may deduct or charge a reasonable amount for any use of the goods plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the goods.

16

Courier Cost

We will refund the reasonable postal and insurance costs of returning defective or unsuitable goods. We may inspect the goods to confirm that they are defective before we do so. We will not issue compensation for items found not to be defective, but will still issue a refund for the items if they qualify for a refund under any of the above-mentioned warranties or policies.

17

Our returns and refunds procedure

You must use our returns and refunds procedure for returning defective or unsuitable goods, or else we may refuse to accept them. Our returns and refunds procedure is as follows: Returns & Refunds Procedure Diagram

18

Dispute resolution

If we do not accept that we supplied defective or unsuitable goods, and our customer services department has not been able to help, any customer may still take the matter up with a suitable ombud or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.

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Shipping Terms

01

Items Shipped

Due to the nature of some of our products being sensitive to storage and transportation conditions we can, unfortunately, not ship or courier our entire product range. Products available for Nation-wide delivery is made available from our Online Shop. Additional items may be available from our physical location.

02

The Courier Guy

We make use of The Courier Guy's One Rate National Delivery Service, which makes use of an extensive network of aircraft and road freight services to deliver your order almost anywhere in South Africa at a fixed rate. 

Orders are shipped using their ECO Service offering delivery in 3-5 business days under normal conditions.

03

Delivery Time

We start processing your order once payment has been confirmed. The time this takes is dependant on your choice of payment method. 

As soon as payment has been confirmed, your order will be packaged and a collection order will be requested from the service provider. 

One the order has been collected and processed at the Upington Hub, delivery can take anything from 3 - 5 business days, depending on your selected delivery address. To ensure delivery to all areas, for remote locations, 3rd party service providers might be used to complete the delivery - this could extend your delivery date by 1 or 2 days.

04

Tracking Order Delivery

Upon confirmation of payment, you will receive an invoice number and Order ID. Once your order is dispatched from our warehouse, you will receive a dispatch email with a Tracking Number informing you which courier it is with and the link for you to track your order.

It might take a few hours for your Tracking Number to become active on the Courier's System. If the tracking number is still not working after 24 hours of receiving the dispatch email, please contact us if you would like us to follow up on your behalve. 

05

Payment and Pricing

There are 2 main payment methods available when checking out.  You can opt to pay using a Credit Card/Debit Card, eBucks, Instant EFT, Snapscan and more using the PayFast SA Online Payment service or select to pay via EFT manually.

Deliveries are charged at R150 per order. Free delivery promotions on orders exceeding a specified amount may or may not apply, depending on the items in your order. Free delivery is also available to all Wine Club Members on qualifying orders.

06

Cancellations

If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., so we can arrange for your order to be cancelled. You will be refunded in full.

If you have already received your order, please see our Returns Policy for more information.

07

Delivery to wrong address

All deliveries are made to the address provided under Residential Address. If an order has been despatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct delivery address.
We will re-deliver your order at a fee of R300.

If you have not yet received a dispatch email, please log in to your Customer Account and change your delivery address from your Account Dashboard. 

08

Deliveries after hours or on Weekends

Our courier service is only available to make deliveries on weekdays from 08h00 to 18h00. If you are only available to receive delivery during the weekend, we can arrange your order to be delivered on a Saturday at an additional fee. Please contact sales before placing your order if you want to arrange delivery for a Saturday.

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Payment Terms

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